Terms of Service

1. Agreement to terms

These Terms of Service ("Terms") govern access to and use of PitDesk, a shop management platform operated by Hi-Spec ("PitDesk," "we," "us"), including the marketing site and the shop portal. By requesting access to, or using, PitDesk, you agree to these Terms on behalf of yourself and the shop you represent.

2. What PitDesk is

PitDesk provides tools for independent mechanic shops, including estimate building, customer invoicing, warranty claim submission, tire storage tracking, online booking, and related shop management features. PitDesk is independent software — it is not a warranty company, does not adjudicate warranty claims, and is not affiliated with, endorsed by, or partnered with any warranty company. Submitting a claim through PitDesk does not guarantee approval by the warranty company involved.

3. Accounts

• You must provide accurate information when requesting access and setting up your account.
• You're responsible for keeping your login credentials secure and for activity that happens under your shop's account.
• Each staff member should use their own login rather than sharing credentials, so access and activity stay attributable to the right person.

4. Your responsibilities

As a shop using PitDesk, you agree to:

• Enter accurate vehicle, customer, and claim information.
• Have the appropriate rights and consent to enter your customers' personal information into the platform.
• Use PitDesk only for legitimate shop operations — not to submit false or misleading warranty claims or invoices.
• Comply with applicable laws, including consumer protection and privacy laws in your province.

5. Fees and billing

Pricing is provided directly to your shop and confirmed before your account is activated. Plans are billed annually by Interac e-Transfer unless otherwise agreed in writing. We don't store credit card information, and there are no automatic renewals without your confirmation.

6. Your data

You own the data your shop enters into PitDesk, including your customer and vehicle records. We act as your service provider for that data — see the Privacy Policy for how it's collected, used, and protected. You can request an export or deletion of your data at any time by contacting us.

7. Acceptable use

You agree not to: attempt to access another shop's data without authorization; reverse-engineer or resell PitDesk without our consent; upload malicious code; or use the platform in a way that disrupts service for other shops.

8. Availability

We aim to keep PitDesk available and reliable, but we don't guarantee uninterrupted access. We may perform maintenance, and features may change as the product develops. We'll do our best to give notice of changes that materially affect how you use PitDesk.

9. Termination

You may cancel your account at any time by contacting us. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently or unlawfully. On termination, you can request an export of your data within a reasonable period before it's deleted.

10. Disclaimers

PitDesk is provided "as is." We work to keep the platform accurate and reliable, but we don't warrant that it will be error-free or uninterrupted, and we aren't responsible for the accuracy of information your shop enters, decisions made by warranty companies, or disputes between your shop and its customers.

11. Limitation of liability

To the extent permitted by law, PitDesk and Hi-Spec are not liable for indirect, incidental, or consequential damages arising from use of the platform. Our total liability for any claim relating to PitDesk is limited to the amount your shop paid for the service in the twelve months before the claim arose.

12. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

13. Changes to these terms

We may update these Terms as PitDesk evolves. We'll update the "Last updated" date above when we do. Continued use of PitDesk after a change means you accept the updated Terms.

14. Contact

Questions about these Terms: shopsupport@pitdesk.ca · Ontario, Canada